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Go beyond plain text

In our day-to-day personal lives we're constantly communicating with video but at work we’re still stuck typing words. Loom brings the richness of video communication to Slack.

Video recording, simplified

Bring your work to life. Capture your screen, record your front-facing camera, and narrate it all at once, then instantly share with a simple link to help your team learn about and better understand the great work you have done.

With a human touch

Make your work communication more personal with the nuances of tone and facial expression right in the Slack experience. The Loom App for Slack enables inline video plays so your coworkers can hear your voice and see your face without leaving the Slack experience. Feel free to show a little more of yourself.

Permissions

Loom will be able to view:

Content and info about you

  • View information about your identity
  • View your Slack avatar
  • View your email address
  • View your Slack workspace name

Content and info about channels & conversations

  • View basic information about public channels in your workspace
  • View basic information about your private channels
  • View basic information about your direct messages
  • View basic information about your group direct messages

Content and info about your workspace

  • View the name, email domain, and icon for workspaces you‘re connected to
  • View people in your workspace
  • View email addresses of people in your workspace
  • View basic information about your group direct messages

Loom will be able to do:

Perform actions as you

  • Send messages on your behalf
  • Start direct messages with people on your behalf

Perform actions in channels & conversations

  • View the name, email domain, and icon for workspaces you‘re connected to
  • View people in your workspace
  • View email addresses of people in your workspace

Additional Information

Supported Languages

  • English

Pricing

  • Free and paid plans available

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Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Developer

Loom

Company headquarters location

United States

Terms of service

https://www.loom.com/terms

Privacy & data governance

Data retention policy

We do not have a data retention schedule or policy that can be applied to individual folders or the Workspace. However, videos have two states: archived and deleted. Users may archive a video, until the user recovers the video or marks it for deletion. There is no expiration date, the video will be recoverable from the archive folder until the user deletes it. Users may also delete a video, which is a permanent deletion and is unrecoverable. The video is removed from our system within 24-48 hours after the user has deleted it.

Data archiving and removal policy

Upon video deletion, the video itself is immediately scheduled for removal from all systems, including any of our storage layers as well as in our caching systems. This action is permanent and irreversible and the video is removed within 24-48 hours. User account deletion results in removal within 24 hours of issuing the request. Some data may exist in our backups (metadata and account data) for up to 30 days after the deletion request has been issued. Once a user account is deleted, personal data and video data are permanently deleted after this 30 day period.

Data storage policy

Upon video deletion, the video itself is immediately scheduled for removal from all systems, including any of our storage layers as well as in our caching systems. This action is permanent and irreversible and the video is removed within 24-48 hours. User account deletion results in removal within 24 hours of issuing the request. Some data may exist in our backups (metadata and account data) for up to 30 days after the deletion request has been issued. Once a user account is deleted, personal data and video data are permanently deleted after this 30 day period.

Data center location(s)

United States

Data hosting details

Cloud hosted

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://loom.com/privacy

Certifications & compliance

SOC attestation

https://loom.com/security

COPPA compliance

https://loom.com/privacy-policy

Privacy Shield notice

https://loom.com/privacy-policy

GDPR commitment

https://loom.com/privacy-policy

Data deletion request procedure

Admins can remove Loom accounts from their Workspace through their Workspace settings. Removed members will no longer have access to any of the Workspace's content. If you're the only member in your Workspace, you can remove your own account by leaving the Workspace. You can also permanently delete your account through your account settings. ⚠️ Please keep in mind: this action will permanently delete all your videos and is not reversible. Screenshots in addition to the information above here: https://support.loom.com/hc/en-us/articles/360007580997-How-to-deactivate-or-delete-your-Loom-account

HIPAA compliant

no

While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.

Security

Date of latest pen test

2020-10-01

Executive summary is available to potential customers upon reques

yes

Supports Single Sign On (SSO) with the following providers

Okta, OneLogin, Auth0, Azure, GSuite

Supports Security Assertion Markup Language (SAML)

yes

Has a dedicated security team

yes

Contact for security issues

security@loom.com

Has a vulnerability disclosure program

yes

Vulnerability disclosure program URL

https://support.loom.com/hc/en-us/articles/360018430698

Vulnerability disclosure program covers Slack app

no

Has a bug bounty program

yes

Bug bounty program URL

https://support.loom.com/hc/en-us/articles/360018430698

Requires third party authorization/connections

yes

Scopes

Loom has 14 User Token Scopes

  • chat:write:bot, chat:write:user, team:read, identity.basic, identity.avatar, identity.email, identity.team, channels:read, groups:read, im:read, mpim:read, users:read, users:read.email, im:write